Privacy Policy

At Harmonic Essence Ltd, we are committed to protecting your privacy and handling your personal data with care. This Privacy Policy explains how we collect, use, and safeguard your information when you use our online platform and services related to sound healing and therapeutic wellness.

Information We Collect

We collect personal information necessary to deliver our services effectively and maintain our relationship with you. This includes:

• Contact details such as your name, address, phone number, and email.
• Payment and billing information to process transactions securely.
• Information related to your preferences and session history to personalise your experience.
• Data gathered from your interactions with our website, including cookies and usage analytics.

How We Use Your Information

We utilise your data to provide, improve, and personalise our therapeutic services and to communicate with you regarding bookings, events, and updates.

• To enable appointment scheduling and fulfill session arrangements.
• To process payments and manage billing securely.
• To send important information about our services, updates, and offers with your consent.
• To analyse usage patterns to improve our website and service offerings.

Legal Basis for Processing

We process your personal data on lawful grounds including your consent, the necessity to perform contracts, compliance with legal obligations, and legitimate interests related to improving our services.

Data Sharing and Security

Your information is treated with strict confidentiality. We do not sell personal data to third parties. However, we may share data with trusted service providers who support our business operations under strict confidentiality agreements.

• Payment processors for secure transaction handling.
• IT service providers for website maintenance and security.
• Legal and regulatory authorities as required by law.

Your Rights Under GDPR

As a user of our service located in the European Union, you have the right to:

• Access and receive a copy of your personal data.
• Request correction of inaccurate or incomplete data.
• Object to or restrict the processing of your data under certain circumstances.
• Request erasure of your personal data, where applicable.
• Data portability for the data you have provided.
• Withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

Data Retention

We retain your personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

Cookies and Tracking Technologies

Our online platform uses cookies and similar technologies to enhance user experience, analyse site usage, and improve service delivery. You can control cookie preferences through your browser settings.

Contact Information

For questions or requests regarding your personal data or this Privacy Policy, you may contact us at:

Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information on our privacy practices.